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CASE STUDY
A recent client had a credit card default on his credit file. Because of this, he could only get a loan with a 2.5% higher interest rate. The extra interest cost due to this default was $36,837 per year.
PROBLEM
He had a business and he had a lease for an Audi.
The business got into trouble and he could not make the car payments and the finance company repossessed the Audi then sold it.
The finance company contacted him 3 months after repossession to advise there was a $16000 deficiency and asked Steve to pay.
The business was closed down shortly after and Steve lost everything.
Steve had no idea that there was any damage to his credit file until he applied for finance and was rejected. He was also told by his finance broker that his wife was listed as well.
Steve’s broker suggested he speak to Repair My Credit Now because he was struggling to get finance approved.
DISPUTE
Steve felt he had been upfront and cooperative with the finance company.
He had not been warned that there was any chance of a default.
He had attempted to negotiate payment with the finance company but they expected him to pay more than he could afford.
DISPUTE
Steve felt he had been upfront and cooperative with the finance company.
He had not been warned that there was any chance of a default.
He had attempted to negotiate payment with the finance company but they expected him to pay more than he could afford.
SOLUTION
Repair My Credit Now started negotiations with the finance company on Steve and his wife’s behalf.
The finance company resisted and would not provide enough information to allow a full assessment of the case.
Repair My Credit Now assisted Steve to put a complaint to the ombudsman.
Once all of the documentation had been supplied negotiations resumed.
Repair My Credit Now ran into further hold ups so put together another complaint to the ombudsman on Steve’s behalf.
We found that the finance company had not followed the rules and had placed the black mark on his file a lot earlier than they should have and had not followed the correct processes before placing the black mark on his wife’s file.
SOLUTION
Repair My Credit Now started negotiations with the finance company on Steve and his wife’s behalf.
The finance company resisted and would not provide enough information to allow a full assessment of the case.
Repair My Credit Now assisted Steve to put a complaint to the ombudsman.
Once all of the documentation had been supplied negotiations resumed.
Repair My Credit Now ran into further hold ups so put together another complaint to the ombudsman on Steve’s behalf.
We found that the finance company had not followed the rules and had placed the black mark on his file a lot earlier than they should have and had not followed the correct processes before placing the black mark on his wife’s file.
IN ADDITION
There was an outstanding debt of $20,928 which we negotiated down to $8,500 – a reduction of $12,428. Steve was happy to pay a debt negotiation fee to get this result.
This whole process from beginning to end took 24 weeks.
PROBLEM
Jason came to us on 14/6/16.
He had attempted to commence a new business and this was a very trying time for him and his family.
Not long after starting in this new business he was suffering financial stress and had numerous issues keeping up with his debts.
He had 2 issues on his credit file:
1. Telco overdue account default.
2. Trade Supplier overdue account default Jason’s broker put him in touch with Repair My Credit Now because he was having a lot of trouble getting finance approved for Jason.
DISPUTE
Jason believed that he had negotiated with both companies and been open with them about his declining financial situation.
In addition he was sent materials he did not order. He had also moved address.
He felt that neither company had given him warnings and that his credit file would include any adverse information based on the financial troubles he was experiencing.
DISPUTE
Jason believed that he had negotiated with both companies and been open with them about his declining financial situation.
In addition he was sent materials he did not order. He had also moved address.
He felt that neither company had given him warnings and that his credit file would include any adverse information based on the financial troubles he was experiencing.
SOLUTION
Repair My Credit Now started negotiations with the Telco and Trade Supply company on Jason’s behalf.
We found that the Telco had not followed the rules and had placed the black mark on his file a lot earlier than they should have.
22 days after we started negotiation for Jason the Telco agreed to delete the listing from his file.
We found that the trade supply company had not taken any account of wrong supplies being sent.
Even though they had other phone numbers to call they had not given all of the warnings that they should have given.
SOLUTION
Repair My Credit Now started negotiations with the Telco and Trade Supply company on Jason’s behalf.
We found that the Telco had not followed the rules and had placed the black mark on his file a lot earlier than they should have.
22 days after we started negotiation for Jason the Telco agreed to delete the listing from his file.
We found that the trade supply company had not taken any account of wrong supplies being sent.
Even though they had other phone numbers to call they had not given all of the warnings that they should have given.
IN ADDITION
31 days after we started negotiations with the trade supply company they agreed to remove the listing as well.
Benefits
Comparison Chart
Comparing a clean credit file where an interest rate of 4% p.a can apply, with a problem credit file where an interest rate of 9% p.a can apply.
| 4% interest rate | 9% interest rate | Saving with credit history repaired | Savings per Year | |
|---|---|---|---|---|
| Monthly repayment | $2,370* | $3,770* | $1,400 per month* | $16,800 per year |
| Set up cost | $600 | $5,000* |